PHILADELPHIA — EverWash announced in a press release the acquisition of JetSpring’s carwash customer service division.
JetSpring is a full-service contact center that offers a broad range of digital communication and customer support solutions for the carwash and higher education sectors.
The deal is expected to close by early Q3, 2023.
EverWash’s acquisition of JetSpring’s carwash support service means that their team of live call center agents and their brand-specific chatbots are being repackaged and offered to the carwash industry as EverWash Assist: a new 24/7 service that supports the needs of all carwash operators at affordable prices.
“We’ve always valued the impact of strong customer support at EverWash, with our Call Center always being a core service we’ve offered,” said Scott Caplan, CEO and founder of EverWash. “With our acquisition of JetSpring’s carwash support resources, we are able to expand our industry-leading member support service to more washes, regardless of whether you are a current EverWash Membership wash partner or not.”
EverWash Assist will feature teams of live voice agents who answer support calls for carwashes.
Agents will engage callers and provide resolution-backed customer support, and kick-start failed payment recovery, turning support calls into a valuable customer experience that translates into increased loyalty and retention.
This level of high-quality support has been shown to drop membership cancellation rates by up to 46% within the first 90 days of enrollment and by as much as 62% within the first 18 months with JetSpring’s current customer base of carwashes.
Live agents will also provide white-glove customer service to any carwash operator who has a question or need with their current EverWash services.
JetSprings’s chatbots will also be available via EverWash Assist for operators who want to take a more modern approach to customer engagement.
AI-powered chatbots can expand retention and support initiatives while managing resources, giving consumers easy access to all the information they’ll need along their journey.
Each JetSpring chatbot is custom designed with a wash’s needs and goals in mind, the release said.
The EverWash Assist team will be there every step of the way to ensure that call center agents and chatbots deliver results and work efficiently and effectively in the context of any carwash organization.
“We’re excited to join forces with a brand as respected as EverWash,” said Eric Kades, CEO and founder of JetSpring. “Through EverWash Assist, we look forward to leveraging our carwash support resources, call centers and cutting-edge chatbot technology to set a new standard for customer support in the carwash industry. We’re also excited to make it available to all carwash operators immediately.”
EverWash Assist is an independent service, so being an EverWash Membership wash partner is not a requirement.
Visit EverWash at The Car Wash Show™ at booth 1419 and at EverWash.com to get started. The company said it will have more to share about this new product in Innovation Alley booth 338 at The Car Wash Show™.
